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TEAMWORKS

privacy
     
  Privacy and Data Security

At Teamworks, your right to privacy and data security is a primary concern. That's why, when you visit any Teamworks web site, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site ( www.team-works.com) or when you use our online support offerings such as support.team-works.com. Other Teamworks and Teamworks Co-branded sites may operate under their own privacy and security policies .

This statement discloses the privacy guidelines for the entire domestic Teamworks website. Additional Teamworks website information is available on the left. For more information about Teamworks privacy or information usage guidelines, contact us at webmaster@team-works.com and put "privacy" in the subject line. The guidelines at this site are applicable only to this domestic website. Information submitted solely in a business capacity is not covered by these guidelines.

Teamworks only asks for specific types of personal information

In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:


Register on team-works.com or teamworks.net
Place an order
Provide feedback in an online survey
Request e-mail notification of your order status
Subscribe to a report, newsletter or a mailing list
Request online technical support
Request assistance from our "support group"

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number and service tag number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time.

Teamworks only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with Teamworks. Among other things, we want to help you quickly find information on Team-works.com and alert you to product upgrades, special offers, updated information and other new products and services from Teamworks. Agents or contractors of Teamworks who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Teamworks. Teamworks may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

You can opt-out of receiving further marketing from Teamworks at any time

We will send you information about our various products and services, or other products and services we feel may be of interest to you. Only Teamworks (or agents working on behalf of Teamworks and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing from Teamworks by clicking here .

Teamworks will not disclose your personal information to any outside organization for its use in marketing without your consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Teamworks for the purpose of performing services for Teamworks.

Teamworks wants to help you keep your personal information accurate

You can request the individual information that Teamworks has collected about you via the Internet at webmaster@team-works.com . You can have factual inaccuracies in this information corrected by contacting webmaster@team-works.com .

Internet Commerce

The online store at dell.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Teamworks is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Teamworks Store Security page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative over the telephone. Simply call us. It has always been a Teamworks practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Customized Experience

New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Teamworks, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.team-works.com. Teamworks has no desire or intent to infringe on your privacy while using the team-works.com site. For more information about these new technologies on team-works.com visit our Cookies page.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to teanm-works.com are not covered by this privacy statement. We use the " " symbol to mark links that go to third-party sites.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Teamworks cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Children's Privacy Policy

Teamworks takes children's privacy seriously. Because we recognize that special considerations exist when kids are online, we have a separate privacy policy just for information about kids.

Teamworks Website for children

Teamworks does not seek to collect personal information about kids through its any website . The only situation in which Teamworks might collect personal information would be if a kid includes the information in a question he or she submits on a web page -- which Teamworks has expressly asked kids NOT to do. If Teamworks receives such information, we delete the information as soon as we discover it and do not use it for any purpose. Nor do we disclose it to third parties.

In addition, like other operators of websites for kids, Teamworks is prohibited by law from conditioning a kid's participation in an activity on the kid's disclosing more personal information than is reasonably necessary to participate in the activity.

Rest of Teamworks Website

Teamworks does not seek to collect personal information about kids through other parts of the Teamworks website. If a kid submits information to us through any part of our website we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

Reviewing and Deleting Information

Teamworks wants parents to know that you can review any personal information we collect about your kids, and require that the information be deleted. However, since we do not seek to collect any personal information about kids, and we delete such information that we collect inadvertently as soon as we discover that a kid has submitted it, we typically retain no information about kids that could be reviewed or deleted. In the odd event that a parent requests review or deletion of information about a kid before we have discovered and deleted the information, then we will of course honor that request.

In order to request review or deletion of personal information that Teamworks has collected about your child, please send an email to kidpolicy@team-works.com ; please include "Delete personal information" in the subject line.

Other Websites

Teamworks websites contain links to other websites that are not operated by Teamworks. Teamworks is not responsible for the privacy practices of the websites that it does not operate, and our Kid's Privacy Policy does not apply to those websites. And some parts of our sites are animated using downloadable applications with Macromedia's Shockwave/Flash. We also make video available through RealNetwork's Media-Player, and use the video hosting services. Macromedia, RealNetworks, and these otherweb hosting services operate under their own privacy and security policies, and the way they may collect and use information can be further evaluated at: www.macromedia.com , www.realnetworks.com.

Contact Teamworks

Teamworks is the sole operator of the Teamworks websites. If you would like to contact us for any reason regarding our kids' privacy practices, please call, write, or email us at the following address:

Teamworks Inc.
15120 Kercheval, Grosse Point, MI 48236
(248) 356-4050
info@team-works.com

Effective Date: April 1st, 2004


 
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